Privacy Policy

Last updated: March 31, 2026

1. Introduction

Green Door Services ("Green Door," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

2. Information We Collect

Information You Provide

  • Contact information: name, email address, phone number, and mailing address
  • Property information: community name, unit number, and service address
  • Communications: messages submitted through our contact forms, support requests, and service inquiries
  • SMS consent: phone number and consent status when you opt in to receive text messages

Information Collected Automatically

  • Usage data: pages visited, time spent on pages, and referring URLs
  • Device information: browser type, operating system, and screen resolution
  • Cookies: we use cookies and similar technologies to improve your browsing experience

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our valet trash and waste management services
  • Respond to your inquiries, support requests, and service questions
  • Send service-related communications, including pickup schedules and service updates
  • Send SMS messages if you have opted in to receive them
  • Process service requests and manage your account
  • Improve our website and customer experience
  • Comply with legal obligations

4. SMS/Text Messaging

If you opt in to receive SMS messages from Green Door, the following applies:

  • We will only send messages related to your support request or service
  • Message and data rates may apply
  • You may opt out at any time by replying STOP to any message
  • We will not share your phone number with third parties for marketing purposes
  • Message frequency varies based on your service needs

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service partners: property management companies we work with to deliver services at your community
  • Service providers: third-party vendors that help us operate our business (e.g., hosting, analytics, communication tools)
  • Legal requirements: when required by law, regulation, or legal process

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: